Can You Take Yes for an Answer?

Armen Stein December 10, 2024

Working with hundreds of potential clients over the years, I’ve learned that reaching an agreement requires both timing and confidence. When a conversation is going well, you must recognize it and lead the client to the next steps without over-explaining. Once the client says “yes”, it’s essential to take that answer and move forward rather than offer more reassurance when it isn’t needed. A specific example is references. Sure, we have a bunch of them – but we don’t offer them when the answer is already yes!

Is There Seattle On-Time?

Armen Stein September 17, 2024

As a business owner, I live by my calendar. Meetings are the rhythm of my day, and over time, I’ve tried to improve my punctuality. But I’ve noticed that not everyone shares the same internal clock.

Just Tell Me

Armen Stein August 7, 2024

On a recent trip to Spain, I reserved a rental car so my family and I could drive to the small town where we had an Airbnb reservation. Little did I know that what unfolded would leave me with a list of lessons to pass on to you and highlight how customer service affects a company’s reputation….